Principal Technical Leader · Senior Success Architect, Salesforce EMEA & APAC
Principal Technical Leader with 15+ years designing enterprise Salesforce solutions across EMEA and APAC — currently Senior Success Architect within Salesforce's Trusted Services team. I specialise in data resilience, AI architecture, and building technical teams that last.
Architecture expertise, commercial instinct, and a track record of building things that last.
Designing scalable Salesforce orgs across Sales Cloud, Service Cloud, and the broader platform — with data resilience and governance built in from day one.
Designing and implementing AI solutions on the Salesforce platform — from Agentforce to custom AI integrations — with a focus on practical, production-ready outcomes.
Creator of the DR3™ methodology and named inventor on a pending US patent for dynamic data recovery time prediction — translating complex risk into clear, actionable strategy.
Co-founded two Technical Account Management functions from scratch, scaling one to $29M ARR. I build teams and processes, not just solutions.
A selection of projects, methodologies, and tools I've built or led.
Methodology
A structured approach to data recovery readiness and response for Salesforce environments — covering risk assessment, RTO/RPO planning, and incident response readiness.
View case study →App · Built with Claude Code
An independent data recovery maturity assessment I designed and built using Claude Code — 12 questions produce a plain-English Risk Assessment and a genuinely fillable Data Recovery Response Plan, with a defined recovery-team role structure and an ordered incident-response sequence.
View case study →Patent
Named inventor on a pending US patent for the Dynamic Data Recovery Time Prediction algorithm — a probabilistic model for estimating Salesforce recovery timelines.
View case study →Notes from The Recovery Architect's Notebook — my Substack on data resilience, governance, and crisis leadership.
Writing
Why "good enough" recovery objectives could cost your business millions, and how to build the case for the RTO/RPO investment you actually need.
Read the piece →Writing
Why your best technical minds will fail during a disaster unless you define clear roles and ban heroism — a guide to building an effective Incident Command structure.
Read the piece →Writing
Seven non-negotiable actions to move Disaster Recovery from a cost centre to a competitive advantage — the strategic playbook for IT leaders.
Read the piece →A few words from people I've worked with directly, drawn from LinkedIn recommendations.
Kris's technical expertise, strategic vision, and unwavering dedication make him an invaluable asset to any team.
Jennifer Gewant
Strategy & Operations at Salesforce · managed Kris directly
As an effective coach and passionate teacher, Kris equips his clients to have everything they need to recover from any disaster. His unique teaching style and ability to eloquently communicate complex technical information allows for greater retention and adoption of best practices.
Kimberly Cobb
Salesforce Platform Data Architect
Dependable, knowledgeable and absolutely brilliant, Kris has a knack for understanding and navigating complex situations like a true pro, thinking outside of the box in order to solve all issues in the most effective and complete way possible.
Simone Sfragano-Marriott
Channel CTO EMEA at Rubrik