DR3 — Data Recovery Readiness & Response Methodology

Own from Salesforce (formerly Own Company) — London, UK

The challenge

A 350,000-record loss at a global pharmaceutical client exposed a gap shared by most organisations: no structured, repeatable way to assess data recovery readiness that both technical and non-technical stakeholders could actually use.

What I built

Co-created the DR3 methodology — a structured assessment framework aligned to NIST CSF V2 that evaluates organisational data recovery readiness across seven lenses: Govern, Identify, Protect, Detect, Respond, Recover, and Report. Designed to be accessible to both technical and non-technical stakeholders and scalable across SaaS platforms including Salesforce, ServiceNow, and Microsoft Dynamics 365.

Outcomes

• Adopted globally by 150+ organisations across multiple industries
• 26 TAMs trained as certified DR3 Practitioners
• Healthcare client reduced incident recovery from 10 days to 3 hours after DR3 assessment
• Became a core standalone service offering within Trusted Services

Tech & approach

NIST CSF V2 · Salesforce · ServiceNow · Microsoft Dynamics 365